ECHO Experience Design Agency
Designing experience.
Who is Echo?
Just as sound reverberates in a physical space, customer experiences leave a lasting impact long after the first interaction. Experiences speak volumes; what will you say to your customers?
The Power of Experience
The right experience can exceed expectations, foster emotional connections, and transform customers into loyal brand advocates who return time again. Your brand's values should be felt at every step of the journey. Let's build experiences that inspire, connect, and leave a lasting mark.
Our Approach
With architecture and design at our core, we recognize the role physical spaces play in shaping brand identity; we also know that the moments spent in those spaces are equally as important. We craft bespoke programs that uncover opportunities to elevate your brand, ensuring consistency, reliability, and excellence continuously throughout the customer journey.
Our mission is to create authentic and exceptional customer experiences that resonate your brand values at every micro-moment.
Our team
We are architects, designers, technology leaders, and customer experience specialists with a shared passion: uplifting brands through experience. Our expertise in spatial design informs how we create roadmaps for excellence, helping brands craft immersive, memorable environments for all.
Shawn Houghtling
Architect
Toronto, Canada
Cindy Tang
Customer Experience Manager
Toronto, Canada
Jessica Keating
Customer Experience Coordinator
Toronto, Canada
Celina Fazio
Communications & CX Coordinator
Toronto, Canada
Lidia Moroz
Communications & CX Coordinator
Toronto, Canada
Ash Carter
Technical Manager
Toronto, Canada
Ready to elevate your
brand experience?
Let's start a conversation about creating authentic and exceptional customer experiences that resonate with your brand values at every touchpoint.