Logo

ECHO Experience Design Agency

Logo

ECHO Experience Design Agency

Who is Echo?

Just as sounds reverberate in a physical space, the experience designed for customers in a built environment continues to leave a mark long after the first touchpoint.

Echo Experience Design Agency is a team of architects, designers, technology leaders, and customer experience specialists from diverse backgrounds who have something in common: a passion for elevating brands through experience. Our comprehensive knowledge of buildings and spatial design informs our processes of creating roadmaps for excellence.

We aim to be the premier CX partner for global brands. We strive towards an inclusive, accessible, sustainable, and educational approach to everything that we do—because we truly believe in great experiences for all.

Our team

We’re a team of architects, designers, technology leaders, and customer experience specialists from diverse backgrounds who have something in common: a passion for elevating brands through experience. Our comprehensive knowledge of buildings and spatial design informs our processes of creating roadmaps for excellence.

  • Shawn Houghtling

    Architect

    Toronto, Canada

  • Cindy Tang

    Customer Experience Manager

    Toronto, Canada

  • Jessica Keating

    Customer Experience Coordinator

    Toronto, Canada

  • Celina Fazio

    Communications & CX Coordinator

    Toronto, Canada

  • Lidia Moroz

    Communications & CX Coordinator

    Toronto, Canada

  • Ash Carter

    Technical Manager

    Toronto, Canada

  • Luis Marquez

    IT Assistant & Database Developer

    Toronto, Canada

Want to learn more?
Get in touch!